Tour Guiding

10 Mins	v Explaining the 3 steps v explains what is Pre service in presenting commentaries - meeting service · General welcome and introduction · Details of Tour procedures · Details of forthcoming tour arrangements · Local time, office hours, time difference · Money exchange rates and facilities · Tipping · Accommodation facilities - early information include in itinerary v Activities v Summarise and ask clarifying questions	Meeting service checklist
10 Mins	v Explain what is Presenting commentaries in city Citytour - Appetizer Introduce name Company name The team, driver co driver, mechanic - Main course Inform the general information about the city ( location, border, weather, economic situation) Inform the tourist attraction that we are visiting Two important techniques Using humor / joke - Dessert Recap and review the tourist attraction v Activities. Presenting commentaries, appetizerIntroduce name, company name, the team (driver, co driver, mechanic), main course, appetizer v Summarise and ask clarifying questions	PPT, whiteboard Group Discussion
10 Mins	v Explain what is Post Service (closing) in presenting the commentaries in city sightseeing tour - Greet the guest - Say thank you - Apologize - Choose us again when they come to Indonesia. v Activities presenting closing v Summarise and ask clarifying questions	Microphone, PPT, group discussion